Terms & Conditions

1.1. In the absence of an explicit statement to the contrary, the terms used in these general terms and conditions are defined as follows.
User: uCan-Packaging, the user of these general terms and conditions.
Buyer: The user's other party to the contract, acting in the course of his profession or business, who which the user sells and delivers, and for whom the user renders services should the need arise, etc.
Contract: The contract between the user and the buyer.

2.1. These conditions are applicable to all legal relationships between the user and the buyer, including all offers, quotations, and agreements between the user and the buyer to which the user has declared these terms and conditions ap-plicable, insofar as these conditions have not been expressly departed from in writing by the parties.
2.2. These terms and conditions are further applicable to all contracts with the user that are executed with the assistance of third-parties.
2.3. Departures from these general terms and conditions are valid exclusively if expressly agreed in writing.
2.4. The applicability of any purchasing or other conditions of the buyer is express-ly rejected.
2.5. If one or more of the provisions of these general terms and conditions are in-valid or set aside, the remaining provisions of these general terms and condi-tions shall remain applicable in full. The user and the buyer will, in that case, enter into consultation with a view to making an agreement on the substitution of the invalid provisions with new ones that approach as closely as possible the purpose and the tenor of the original provisions.

3.1. All offers made by the user are subject to contract unless an acceptance peri-od has been expressly stated in or in relation to the quotation.
3.2. In the absence of agreement to the contrary, the prices stated in the afore-mentioned offers/quotations are exclusive of VAT and other governmental lev-ies as well as the costs incurred in relation to shipping and the contract, includ-ing forwarding and administration expenses.
3.3. The offer is based exclusively on the information provided for that purpose by the buyer, and the user can rely on the accuracy and completeness of that in-formation. The buyer guarantees the accuracy and completeness of that in-formation.
3.4. The contract is formed between the user and the buyer by means of an e-mail confirmation sent out by uCan-Packaging. The user has the right to reject any orders prior to the agreement without needing to state a reason.

4.1. The user will execute the contract with the due care that can reasonably be expected of a good contractor. The user does not, however, guarantee that a certain result will be achieved.
4.2. All deadlines indicated by the user are indicative and are not to be regarded as firm deadlines. Exceeding these deadlines shall not oblige the user to pay any compensation for damages or give the buyer the right to dissolve the contract other than in cases of intentional act or omission or causes on par with gross negligence on the part of the user.
4.3. In cases of late delivery, the user must be held in default by the buyer before being considered to be in default.
4.4. If and in so far as required for the correct execution of the contract, the user reserves the right to have the work carried out by third-parties.
4.5. The buyer shall ensure that the user is provided in good time with all infor-mation that the user indicates is necessary and which the buyer could reason-ably be expected to realise is necessary to the execution of the contract. If the information required for the execution of the contract is not issued to the user on time, the user reserves the right to suspend execution of the contract and/or to charge the buyer with extra costs incurred as a result of the delay at the current market rates.

5.1. We offer delivery based on EXW, FOB, and DDP terms.
5.2. Orders of common (in-stock) goods will be shipped out within 5 working days unless informed differently in writing. For custom-made and out-of-stock items, additional production times apply.
5.3. The buyer is obliged to accept the goods at the time at which the user delivers them or has them delivered to him or when they are made available to him in accordance with the contract.
5.4. If the buyer refuses to take delivery or fails to provide information or instructions necessary to the delivery, the user shall be entitled to store the goods at the buyer's expense and risk.
5.5. All prices stated on the user’s website are excluding shipping costs. The transport costs depend on the shipping method chosen and are payable by the buyer. Delivery times range from 5 to 40 working days depending on the shipping method.
5.6. In case the user is not able to meet the previously agreed shipping times, he is obligated to inform the buyer. In this situation, the buyer has the right to cancel the contract within 3 working days when the seller is at fault.
5.7. The risk of the goods shall transfer to the buyer at the time at which they are legally and/or actually delivered to the buyer and are thus placed at the buyer's disposal or a third-party nominated by the buyer for that purpose.
5.8. Regular in-stock items can be returned within 21 days as long as they have not been used or damaged by the buyer. The shipping costs of returning the items will be paid for by the buyer. Orders that have been specifically produced (non-stock items) or designed (custom made items) for the buyer cannot be returned without well-grounded reasons. Please note that the shipping costs of your parcel from China to your home country that have been charged upon checkout are not refundable. Parcels returned due to a wrong delivery address or failure to accept or pick up a parcel is not covered by refunds either. For more details on refunds and complaints, please see article 10.